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About this course
Customers remember how you make them feel, more than your product, price, or ad. Businesses that grow sustainably focus on delivering real value through every customer interaction.
This course offers a hands-on, results-oriented approach to turning everyday customer interactions into lasting relationships and revenue. Participants will learn how to build a customer-centric culture, enhance service delivery, and align sales efforts with long-term business value.
Lesson Outcomes
At the end of this course, participants will be able to;
- Grasp the core principles of Customer Experience (CX) and why it matters.
- Create strategies that improve customer retention and lifetime value.
- Align service excellence with sales growth for measurable results.
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Introduction to Service Excellence
1 Parts
Laying the Foundation
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A Duty to Humanity
5 Parts
A Duty to Humanity I
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Duty to Humanity II
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Understanding Service Touch Point
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Understanding your Customer Journey
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Moment of Truth
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Two Roads, Same Destination
1 Parts
From Service to Profitability
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Understanding the Customer
3 Parts
The King has arrived
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Understanding the Customers Need
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Module Conclusion
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Uncovering Customer Needs
1 Parts
Uncovering Customer Needs
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The Internal Customer
1 Parts
The Internal Customer
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Becoming a Service Champion
1 Parts
Becoming a Service Champion
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Customer Feedback and Service Recovery
3 Parts
Customer Feedback and Service Recovery I
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Customer Feedback and Service Recovery II
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Understanding your Touchpoint
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QUIZ
1 Parts
Quiz
5 Questions
Min
Passed grade: 6/10
Attempts: 0/
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